Local Service Support Engineer - Supersonic Imagine

Profile

• Technical College (DUT) (Electronics, Maintenance, …) or equivalent.

• Background or experience in Service Management

• Good knowledge in electronics and computers/Network

• 5 Years of expertise in medical environment (ultrasound systems will be a plus)

• Fluent in English and strong communication skills (German speaking will be a plus)

• Mobile: will required frequent travels over the world

Responsible for delivery of technical support to All Distributors over the world:

Technical Support focal point for Asian/European subsidiaries and dealer networks
Installs, upgrades, removes ultrasound equipment hardware, software, and networks.
Performs first-call remedial repairs of ultrasound equipment.
Provides on-site support of sales demos, clinical trials, and trade shows.
Perform partners and distributors audit in Europe.
General oversight for service/repair processes (both customer-facing and internal)
Training for service repair technicians (both internal and dealer/partners)
Evaluates the need for and creates (if necessary) a regional service hub
Focal point for "tier II" or technical support escalation situations
Manages regional NPI/upgrade deployment
Focal point for collecting regional quality data and solving regional quality issues, with close collaboration with Corporate resources and priorities as required
Monitor and control regionally-based spare part inventories, developing and maintaining regional stock levels in conjunction with Aix headquarters
Help for translation of technical support documents and adaptation to local laws.